Fine Diamond Jewelry

100% Satisfaction is guaranteed. We fully guarantee the diamond weight and quality of every piece. Custom orders are non-refundable and require a deposit. Upon receipt of Items ordered please conduct an inspection Immediately. If the Item ordered is not as specified, or you would like to return it for any reason, the item must be returned unworn with its original tag attached. A refund will be issued upon that determination and a refund less the shipping cost will be returned to you within 10 days of receipt of return. If an error was made on our part, than shipping charges shall be waived as well. If you have any questions, please call or e-mail us. Returns Step 1 - RETURN AUTHORIZATION Call us at 1-212-343-0396, to obtained your Return Authorization AND RECEIVE INSTRUCTIONS ON RETURN PROCEDURES. Step 2 - Pack Return Secure the merchandise and Jewelry Appraisal Certificate inside the original jewelry box or bag. Enclose all original packaging, including diamond certificates and appraisal forms (where applicable). Use the original delivery box, if possible. The replacement value for a diamond certificate is UP TO $250.00 PER CT., SO MAKE SURE TO KEEP IT SAFE. DO NOT USE THE TERM JEWELRY ON PACKAGE TO PROTECT ITS CONTENTS. If you do not have the Returns Label found on the original packing slip, then please enclose a document listing the following information fields: - Your name - Your return address - Daytime phone number - Original order number - Your E-mail address (if applicable) - Return Authorization Code Step 3 - Ship return to Diamonds by Janet 74 BOWERY STREET NEW YORK, NY 10013 ATTN: RETURNS Your shipment must be fully insured. Use your cost as the amount to insure. In addition call us at (212) 343-0396 and we will arrange for it's pick-up for you. Please Ship through UPS ONLY... Due to it's excellent tracking system and prompt payments for loses... Step 4 - Check your email We will send you an e-mail to notify you that your return has been processed and the proper account has been credited. Please allow one monthly billing cycle in order for your credit to appear. Exchanges For an exchange, we will issue you credit for the price of the merchandise. You can apply this credit to the purchase of any item offered by JEWELS BY JANET, or DIAMONDS BY JANET. SHIPPING REFUNDS: diamondsbyjanet.biz, will refund shipping and handling costs only if the return is a result of ERROR by JEWELS BY JANET AND OR RECEIPT OF DAMAGED GOODS. If you have any questions, please contact our Customer Service Department at 1-212-343-0396 or send an e-mail to diamondsbyjanet@gmail.com NOTE: diamondsbyjanet.biz will not accept non-insured returns. Non-insured packages, and improperly packed packages will be returned to sender. All merchandise must be in its original condition. Items that have been damaged or altered (e.g. resized, engraved, or worn) will not be accepted for a refund. diamondsbyjanet.biz WILL NOT BE HELD responsible for damage or loss during shipment.